Returns & Exchanges

At Cyrusher, we are committed to your satisfaction and offer a 14-day return window for electric bikes in new, unused condition. Our goal is to ensure every rider finds the perfect fit for their outdoor adventures while maintaining a fair and transparent exchange process.

1

Initiate a Request

Contact our customer support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.

2

Prepare the Package

Securely pack the e-bike in its original factory packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.

3

Ship the Product

Affix the provided shipping label or arrange for a carrier to return the item to our designated fulfillment center for inspection.

4

Inspection and Refund

Once our technicians verify the bike's condition and odometer reading, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing